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Luton Borough Council

Household Support Fund


The government’s Household Support Fund aims to support households most in need of financial support this winter. It will run until the 31 March 2022 or until the budget has been spent.

The scheme will assist households on low Incomes to get help with food and utilities during the winter months. The fund will also provide:

  • vulnerable households peace of mind during the pandemic
  • help families and their children to be well fed in the school holidays, parents of children who would usually receive a FSM with a supermarket voucher worth £15 per week to cover their meals during the:
    • October 2021 half term holiday
    • Christmas holidays
    • February 2022 half term holiday

Residents of Luton on low incomes will also be invited by letter to contact the Household Support Team to discuss any benefits they may be entitled to and also to be offered assistance with food and utilities.

Further information on the Household Support Fund

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We may be able to help you if you:

  • are a resident in Luton
  • don't have access to enough resources to prevent a serious risk to your own or your family’s health or safety
  • don't have access to savings that you could use to meet the need
  • are on a low or reduced income 

We can't help you if:

  • you cannot prove you are a resident of Luton
  • you have been housed in Luton by another local authority
  • you do not provide proof of your circumstances(if requested)
  • other resources are available to you

Apply online

Apply for household support.

Other ways to apply

If you do not have access to a computer or the internet, you can make an appointment to use the self-serve systems at Luton Access.

Luton Access is located on the first floor of Luton Central Library. To book an appointment call 01582 510373 between 9am to 5pm Monday to Friday (10am to 5pm Wednesday)

We'll assess your application to see if you are eligible for assistance.

We may have to contact you for further information, we may also need proof of your circumstances such as bank statements, proof of residency etc., please ensure you provide a contact telephone number and email address.

Applicants are advised that when a decision is made we will call or email you. Please check your emails regularly. Our telephone number may not display on your phone, ensure you answer all calls or have a messaging facility; we will not make numerous attempts to contact you.

Other government schemes to help with utilities

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You could get £140 off your electricity bill for winter 2021 to 2022 under the Warm Home Discount Scheme.

The money is not paid to you - it’s a one-off discount on your electricity bill, between October and March.

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. Contact your supplier to find out.

If you were born on or before 26 September 1955 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

You will get your Winter Fuel Payment automatically (you do not need to claim) if you’re eligible and either:

  • get the State Pension
  • get another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit)

Other sources of help

Search the Luton Directory for local services supporting vulnerable adults, families and children, and young people.

Contact us

Telephone: 01582 510332 or 0800 456 1673. Lines are open:

  • Monday, Tuesday, Thursday, Friday - 9am to 5pm
  • Wednesday - 10am to 5pm

Email: [email protected]

If you're in crisis or have an emergency when our phone lines are closed please see our list of emergency contacts.

© 2022 Luton Council, Town Hall, Luton LU1 2BQ