Our customer services centre is open Monday to Friday each week, except for public holidays.

Our customer service centre in the Town Hall is open from 8.30am to 5pm daily Mondays to Fridays, except on Wednesdays when it opens from 10am.

In addition we have three area offices around the town which are open as follows:

Futures House, Marsh Farm

Opening times: Tuesdays and Thursdays 9am to 5pm (closed for lunch 1 to 2pm)

Lewsey Community Centre, Landrace Road

Opening times: Mondays 9am to 5pm; Wednesdays 10.30am to 5pm (closed for lunch 1 to 2pm)

Farley Community Centre, Delphine Close

Opening times: Thursdays 9am to 5pm (closed for lunch 1 to 2pm)

All area offices will be closed between 1 to 2pm.


Our main switchboard 01582 546000 is open from 8.30am to 5.30pm Mondays to Fridays.

Alternatively there are a number of dedicated telephone lines which are open daily (Mondays to Fridays) from 8am to 5.30pm, Wednesdays 10am to 5.30pm.

Emergency/out of hours contact

If you need to contact us out of hours there are some dedicated lines listed in our emergency contacts page.​​

Contact info
Customer services
Luton Borough Council, Town Hall, George Street, Luton, Bedfordshire, LU1 2BQ
Tel: 01582 546000
Fax: 01582 547192
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